Refund Policy

Effective: 1 May 2026

Summary

We're committed to pricing transparency and user satisfaction. Here's the refund policy for paid Plus, Pro, and Max subscriptions.

  • Free tier: not applicable (free forever).
  • Plus / Pro / Max: terms below apply.

1. Refunds for Successful Payments

Generally, we do NOT issue refunds after subscription activation. This follows standard SaaS industry practice and is governed by:

  • Indonesia Consumer Protection Law No. 8/1999 — accessible digital products are not required to be returned.
  • Selected tier can be downgraded anytime to a lower tier (remaining period stays valid, no refund).

2. Exceptions — Refunds Granted

Refunds may be processed in these cases:

  1. Our technical error: payment received but tier not activated after 3×24 hours, and support ticket cannot be resolved. 100% refund.
  2. Double-charge due to payment gateway error. Refund for the excess transaction.
  3. 24-hour cooling-off: for first-time users upgrading to a paid tier, if tier-locked features (booking, premium themes, etc.) haven't been used within the first 24 hours, can request 100% refund. Contact support with evidence.

3. How to Request a Refund

  1. Email support@kamu.co.id with subject "Request Refund — [Order ID]".
  2. Include: Order ID, reason, screenshot evidence (if any).
  3. We respond within 1×24 hours (business days).
  4. Approved refunds are processed within 7-14 business days via the same payment channel.

4. Downgrade & Cancellation

Instead of refunds, we recommend downgrading your tier anytime:

  • Remaining active period stays valid (old tier active until expiry).
  • After expiry, the system automatically drops to the selected tier (or Free).
  • No penalty, no lock-in.
  • Auto-renewal can be disabled anytime in Settings → Subscription.

5. Special Conditions

  • Promo / Discount Codes: payments with promo codes are non-refundable except under exception #1 or #2 above.
  • Add-ons / Store Items (badges, buttons, fonts, etc.): non-refundable after purchase (digital good).
  • Tax Invoice: for B2B with issued tax invoices, refunds follow PMK 60/2022 rules (return invoice).

6. Questions?

Contact our support team:

This policy may change as the product evolves. Latest version will be published here with new effective date.